Warranty

Deluxe Canopies Canada Limited Warranty

Deluxe Canopies Canada Ltd guarantees that your Pro Series, Elite Series, and Aluminum Series frames are warranted against defects in materials and workmanship for a period of 1-5 years (model specific) from the date of original purchase. The warranty on non-branded fabric material is 90 days from the date of original purchase. The warranty period for custom branded fabric including tops, walls, rail skirts, flags, table covers and trade show display products is 2 years from the original purchase date.

 

In the event that you (“The Customer”) notice a manufacturer defect during the 14 days exchange period, we will either (1) ship you brand new replacement parts or parts that are equivalent to new for the product at no charge, or (2) exchange the product with a product manufactured from new and/or previously used parts that are equivalent to new. Upon receiving your order, we encourage you to examine it closely prior to opening the factory sealed product packaging. If you receive product(s) with a manufacturers defect or defect caused during shipping, you should notify us immediately. 

 

In no event shall we be liable for (a) loss of any product, or (b) losses caused by the customer, or (c) damage caused by improper installation or mishandling of the product(s), or (d) damage caused by wind, rain, other forces of nature or (e) damage caused by fire, or (f) fading and discoloration caused by strong chemicals (ammonia, laundry detergent, or household bleach) during cleaning, and/or sharp objects. For information on how to prevent fading or discoloration, refer to our “Cleaning Guide” available on our website under the “Resources” tab. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province.