FAQ's

Yes, our branded and non-branded tents are fire retardant and meet or exceed the minimum flame resistance requirements established by the CAN/ULC-S109 Standards. Deluxe Canopy is proud to offer this certificate for our clients' piece of mind when attending events, knowing your tent is fully complaint with the Canadian fire code. 

We require vector format files (AI, PSD or PDF)

Absolutely! Our in-house designer will create your mock-up free of charge. We provide unlimited revisions until you are satisfied with your mock-up. Please note that we don't offer graphic design service such has logo creation. Clients must supply high quality logos and graphics. 

If you require a custom printed tent for trade shows, corporate events, product launches, sports events or anything in-between, choose from one of our custom printed packages available here.

The Elite Series canopy has the following advantages:

• Thicker steel profile 
  
• Heavier and more sturdy
  
• Upgraded pull-pin locking system
  
• Redesigned foot plate for increased stability
  
• Enhanced tension system 
  

The ProShade canopy has the following advantages: 

• Thicker aluminum profile 
  
• Stronger connectors and trusses
  
• Heavier and more sturdy
  
• Upgraded pull-pin locking system
  
• Enhanced tension system 
  

Yes. However, we operate by appointment only. Please call us to book an appointment in order to view products in our showroom.

We have the fastest turn-around in the industry - 7 business days after we receive your payment and you give us permission to begin production. Larger quantities may have a slight impact on the turn-around time as more labour time is required for production. 

Shipping to eastern provinces normally takes 2-3 business days, while shipping to western provinces may take up to 5 business days. We encourage you to order well in advance of your promotional event. 

Add the product to your cart and our website will calculate the shipping rate based on your location. All of our custom tent packages qualify for free shipping. You may also contact customer service if you need assistance with a quote on a specific product.

For all custom and non-branded orders, payment is required at the time of placing the order. Due to policy, PO's with payment terms are only accepted from Provincial and Federal government agencies.