Help Center

Yes, our custom printed tents and certain models of our non-branded tents are fire-rated to meet or exceed the minimum flame resistance requirements established by the CAN/ULC-S109, NFPA-701 and CPAI-84 Standards. Deluxe Canopy is proud to offer the flame resistance certificate for your piece of mind when attending events, knowing your tent is fully compliant with the fire safety standards. Our canopy tops are waterproof and treated to prevent water seepage.

The Elite Series canopy has the following advantages:

• Thicker steel profile 
  
• Heavier and more sturdy
  
• Upgraded pull-pin locking system
  
• Redesigned foot plate for increased stability
  
• Enhanced tension system 
  

The ProShade canopy has the following advantages: 

• Thicker aluminum profile 
• Stronger connectors and trusses
• Heavier and more sturdy
• Upgraded pull-pin locking system
• Enhanced tension system

If you require a custom printed tent for trade shows, corporate events, product launches, sports events or anything in-between, choose from one of our custom printed packages available here.

No, for optimal performance and long-term reliability, we recommend collapsing your pop up tent after each use to increase the longevity of the product.

Yes. However, we operate by appointment only. Please call us to book an appointment in order to view products in our showroom.

To expedite the design process, please supply us with your finalized artwork in vector format. Vector art is scalable and gives our designer the ability to resize the graphic without losing quality. Vector logos and artwork are normally created with Adobe Illustrator and CorelDRAW. Art files with the extension ai, eps, pdf and cdr are vector. Low resolution files become blurry when expanded to the necessary size required for large format printing. We could however assist in converting your low-resolution files to vector format. This service is offered to our clients at no cost.

No, unlike most tent suppliers on the market, we don't charge setup and design fees and you won't be surprised by hidden costs. The pricing on our website is the all-in price (before tax and shipping) if applicable. 

Yes, our in-house designer will create your mock-up free of charge! We provide unlimited revisions until you are satisfied with your mock-up design. 

Yes, you will receive a digital proof to review and approve before we begin production. 

After you place your order, whether online or with a project manager, you may submit your artwork by email or wetransfer.com. Once received, our graphic design team will create your mock-up design and send it to you for approval.  

Yes, you can use your designer to create the mock-up using our art template. Submit your finalized design proof when you are ready to place your order.

Yes, we can assist you with making a logo and other types of graphics for your branding needs. The cost of our graphic design service is $50/hour. Contact us by email with details on your graphic design requirements. 

We can print any Pantone coated colour that end with "C". Pantone provides a universal language of colour for brands and manufacturers. Choose from 1,845 Pantone spot colours online and provide your preferred colour to your project manager.

Pantone’s Website: https://bit.ly/2PHmadc

Please note that we cannot digitally print metallic Pantone colours. HTML and RGB values are for digital design applications only and cannot be used for signage.  

We provide the fastest production time in the industry - 6 business days after you sign off on your project and you give us permission to begin production. Larger quantities may have a slight impact on the turn-around time as more labour time is required for production. Turn-around time begins only after an order has been approved. Orders are considered "approved" and are put into production only when all files have been correctly submitted and when the order is fully paid.

Shipping to eastern provinces normally takes 1-3 business days, while shipping to western provinces may take up to 5 business days. We encourage you to order well in advance of your promotional event. 

We use FedEx and UPS Ground as our primary shipping methods. If you have a tight deadline and require your order sooner, let us know and we'll provide you with rates for expedited options. 

Add the product of interest to your cart and our website will calculate the shipping rate based on your location. All of our custom tent packages qualify for free shipping. You may also contact customer service if you need assistance obtaining a quote for a location that couldn't be determined by our website. 

We accept the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, cheques and bank payments (EFT). 

For all custom and non-branded orders, payment is required at the time of placing the order. Due to policy, PO's with payment terms are only accepted from Provincial and Federal government agencies.

Yes, every product comes with a warranty that covers manufacturer defects. Please visit the "Warranty" page to review the details. 

No, while we produce all of our products to meet the highest standards in the industry, we cannot guarantee that they will look brand new forever. Being exposed to the elements over time, graphics will fade and lose some of their vibrancy. Our warranty will cover any manufacturer defects but ordinary wear and tear that is typical of an aging product is not covered.