FAQ's

Yes, our custom printed tents and certain models of our non-branded tents are fire-rated to meet or exceed the minimum flame resistance requirements established by the CAN/ULC-S109, NFPA-701 and CPAI-84 Standards. Deluxe Canopy is proud to offer the flame resistance certificate for your piece of mind when attending events, knowing your tent is fully compliant with the fire safety standards. Our canopy tops are waterproof and treated to prevent water seepage.

To expedite the design process, please supply us with your final artwork in vector format. Vector art is scalable and gives our designer the ability to resize your logo without losing quality. Vector logos and artwork are normally created with Adobe Illustrator and CorelDRAW. Art files with the following extensions are vector: AI, EPS, PDF, PSD and CDR. 

Absolutely! Our in-house designer will create your mock-up free of charge. We provide unlimited revisions until you are satisfied with your mock-up. Please note that we don't offer graphic design service such has logo creation. Clients must supply high quality logos and graphics. 

After you have placed your order, whether online or with a sales consultant, please submit your artwork by email or wetransfer and our graphic design team will create your mock-up design and send it to you for approval.  

If you require a custom printed tent for trade shows, corporate events, product launches, sports events or anything in-between, choose from one of our custom printed packages available here.

The Elite Series canopy has the following advantages:

• Thicker steel profile 
  
• Heavier and more sturdy
  
• Upgraded pull-pin locking system
  
• Redesigned foot plate for increased stability
  
• Enhanced tension system 
  

The ProShade canopy has the following advantages: 

• Thicker aluminum profile 
  
• Stronger connectors and trusses
  
• Heavier and more sturdy
  
• Upgraded pull-pin locking system
  
• Enhanced tension system 
  

Yes. However, we operate by appointment only. Please call us to book an appointment in order to view products in our showroom.

We have the fastest turn-around in the industry - 7 business days after we receive your payment and you give us permission to begin production. Larger quantities may have a slight impact on the turn-around time as more labour time is required for production. 

Shipping to eastern provinces normally takes 2-3 business days, while shipping to western provinces may take up to 5 business days. We encourage you to order well in advance of your promotional event. 

Add the product to your cart and our website will calculate the shipping rate based on your location. All of our custom tent packages qualify for free shipping. You may also contact customer service if you need assistance with a quote on a specific product.

For all custom and non-branded orders, payment is required at the time of placing the order. Due to policy, PO's with payment terms are only accepted from Provincial and Federal government agencies. We accept the following payment methods: Credit cards, PayPal, cheques and bank transfers.