Help Center

Yes, our custom printed tents and certain models of our non-branded tents are fire-rated to meet or exceed the minimum flame resistance requirements established by the CAN/ULC-S109, NFPA-701 and CPAI-84 Standards. Fire labels are provided with the product for your piece of mind when attending events, knowing your tent is fully compliant with the fire safety standards. Our canopy tops are waterproof and treated to prevent water seepage.

The Elite Series canopy has the following advantages:

Thicker steel profile 

Heavier and more sturdy

Upgraded pull-pin locking system

Redesigned foot plate for increased stability

Enhanced tension system 

The ProShade canopy has the following advantages: 

Thicker aluminum profile 

Stronger connectors and trusses

Heavier and more sturdy

Upgraded pull-pin locking system

Enhanced tension system

Deluxe Canopy® instant shelters are available in a wide range of sizes to accommodate your specific needs. Our custom printed tents range in sizes from 5' x 5' all the way to our spacious 13' x 26'. For personal and business use, our most popular sizes are the 10'x10', 10'x15' and 10'x20' depending on the space you require. Contact us if you need assistance selecting the best size for your organization or adding custom graphics on your shelter.  

If you require a custom printed tent for trade shows, corporate events, product launches, sports events or anything in-between, choose from one of our custom printed packages available here.

At this time, we operate by appointment only. Please call us to book an appointment. 

You sure can! Our instant shelters are made to be used on grass, pavement and off road tracks. In windy conditions however, we recommend using our heavy duty stake/rope kit or Deluxe weight bags to anchor your shelter and prevent it from tipping over.

Yes! An owner's manual is included with your product. Contact us if you have any questions regarding proper setup. 

Unfortunately, we cannot print graphics on a prefabricated canopy roof that you have already purchased. If you purchased a roof from company XYZ, we can help you replace it with a new high-quality custom printed roof. We offer a wide range of budget-conscious custom printed solutions to help you achieve your branding goals. 

Our roofs are designed to fit Deluxe Canopy® frame models. We do not recommend using our frame or roof with another supplier's product. 

Yes, we offer a full line of accessories including custom printed full side walls, half side walls, screen/window walls, Deluxe 45 lbs weight sand bags, heavy duty stake/rope kit and roller bags. For feather flags, we have various hardware available depending on the style you are interested in and the type of surface the flag will be used on. Deluxe cross base, spike base, flat base, wall/tent mount, water bags and much more!

Deluxe Canopy® offers a wide array of products, including instant shelters, specialty (arch, marquee, star) tents, inflatable air tents and inflatable furniture, giant snow globes, feather flags, podium counters, table covers, and a variety of accessories. Deluxe Canopy® products are ideal for trade shows, motorsports, corporate and community events, farmer’s markets, sporting events and much more!

We recommend using your weight bags or stake kits at all times in the event that you encounter inclement weather. While stakes are great for keeping your instant shelter secure during outdoor use, our professional weight bags hold up to 45 lbs of sand and they easily attach to your shelter for additional stability.

Yes! We can produce many types of sporting and racing inspired canopy tents for your event. If you are searching for these types of canopies, contact us and let us know which team you want to represent with custom graphics. 

Your side walls could be attached using the velcro and zippers located on the side of the fabric. The zippers are used to connect one sidewall to another and you could create a full or semi-full enclosure with the use of three or four side walls.  

Yes, we provide discounts to non-profit organizations, customers seeking large quantities and repeat customers. Please contact us by calling 1-866-246-6965 or send an email to info@deluxecanopy.ca for a quote. 

To expedite the design process, please supply us with your finalized artwork in vector format. Vector art is scalable and gives our designer the ability to resize the graphic without losing quality. Vector logos and artwork are normally created with Adobe Illustrator and CorelDRAW. Art files with the extension ai, eps, pdf and cdr are vector. Low resolution files become blurry when expanded to the necessary size required for large format printing. We could however assist in converting your low-resolution files to vector format. This service is offered to our clients at no cost.

Yes, our in-house design professionals can assist you create your mock-up rendition and this service is provided free of charge! We provide unlimited revisions until you are satisfied with your mock-up proof. 

Yes, you will receive a digital proof to review and approve before we begin production. 

Yes, you can use your preferred designer to create the mock-up using our templates found under the "resources" tab. Submit your final design files when you are ready to place your order.

After you place your order, whether online or with a project manager, you may submit your artwork by attaching the files as email attachments, providing us with a Google Drive/Dropbox link or using a free file transfer service such as www.wetransfer.com. Once received, our design team will finalize your mock-up proof and send it to you for approval.  

Yes, we can assist you with making a logo and other types of graphics for your branding needs. The cost of our graphic design service is $50/hour. Contact us by email with details about your graphic design requirements. 

We can print any Pantone Formula Guide Coated colour. Pantone provides a universal language of colour for brands and manufacturers. Choose from 1,845 Pantone spot colours available here and provide your preferred colour to your project manager. Please note that we cannot digitally print metallic or matte Pantone colours. HTML and RGB values are for digital design applications only and cannot be used for signage products.  

No, unlike most suppliers, we do not charge setup or design fees and you won't be surprised with hidden costs. The pricing on our website is the all-in price (before tax and shipping), if applicable. 

You may order online, by calling customer service at 1-866-246-6965 or by sending an email to info@deluxecanopy.ca.

The production time depends on the type of product you order. Custom printed canopies, feather flags and table cover typically ship within 6 business days. Spacious types of tents and inflatables may take up to 10 business days to complete the construction and quality control process. 

Please note that the production time begins after you sign off on your project and you give us permission to begin production. Larger quantities may have a slight impact on the turnaround time as more labour time is required. Turnaround time begins only after an order has been approved. Orders are considered "approved" and are put into production only when all files have been correctly submitted and when the order is fully paid.

Shipping to eastern provinces normally takes 1-3 business days, while shipping to western provinces may take up to 5 business days. We encourage you to order well in advance of your promotional event. 

We use FedEx and UPS Ground as our primary shipping methods. If you have a tight deadline and require your order sooner, let us know and we will provide you with rates for expedited options. 

Add the product of interest to your cart and our website will calculate the shipping rate based on your location. All of our custom tent packages qualify for free shipping. You may also contact customer service if you need assistance obtaining a quote for a location that cannot be determined by our website. 

No, for optimal performance and long-term reliability, we recommend collapsing your instant shelter after each use to increase the longevity of the product.

We recommend using a non-abrasive cleanser and brush to gently spot clean your fabric. Do not put the fabric in any washing machine as this may damage the coating(s) we apply for water and fire resistance, mildew resistance and UV inhibitors. After washing, rinse the fabric with water and allow the fabric to air dry completely before storing it. Storing the fabric while it is damp will cause mildew. For complete instructions, please refer to our fabric cleaning guide. 

Deluxe Canopy® provides replacement parts for many components of your product. If you need a replacement part, let us know which part you require and we will provide assistance. 

We accept all major credit cards including Visa, MasterCard, Discover, American Express. We also accept PayPal, cheques and bank payments (EFT). 

For all custom and non-branded orders, payment is required at the time of placing the order. Due to policy, PO's with payment terms are only accepted from Provincial and Federal government agencies.

Yes, the Deluxe Canopy® warranty covers defects in materials and craftsmanship. The warranty for each product varies depending on the type of product and model but typically lasts ONE to FIVE years. Please visit the our Warranty page for more details. 

No, while all Deluxe Canopy® products are manufactured with the highest quality materials, they will not look brand new forever. Being exposed to the elements over time, graphics will fade and lose some of their vibrancy. Our warranty will cover manufacturer defects but ordinary wear and tear that is typical of an aging product is not covered under our warranty.

Should you have any questions or concerns, please contact our customer service team by phone or email and they will gladly resolve your issue.